Policy
Privacy Policy
Last updated: 23/05/2026
Who we are
Novalus, based at Unit 5 Southgate, Morecambe LA3 3PB, United Kingdom.
Data we collect
Name, email, phone, and shipping address — collected solely to process and deliver your order.
How we use data
We use your data to fulfil orders, send order updates, respond to enquiries, and (with consent) send marketing communications.
Legal basis
Contract performance for order processing; legitimate interests for service improvement; consent for marketing.
Data retention
Order data is retained for 7 years to meet UK tax and accounting obligations.
Your rights
You have the right to access, correct, or delete your personal data. Contact contact@Novalus.shop.
Third parties
We share data only with delivery partners and payment processors as required to fulfil your order.
Questions? Email contact@Novalus.shop or call +44 7771 975801.