Policy

Returns & Refund Policy

Last updated: 23/05/2026

Return window

You may return items within 14 days of delivery, provided they are unused and in original packaging.

How to return

Email contact@Novalus.shop with your order number to receive return instructions. Returns are sent to our UK address.

Refunds

Refunds are issued to the original payment method (or by bank transfer for COD orders) within 7 working days of receiving the returned item.

Damaged items

If your order arrives damaged, please contact us within 48 hours with photographs of the item and packaging — we'll arrange a replacement or full refund.

Non-returnable

Custom-made or personalised pieces are non-returnable unless faulty.

Questions? Email contact@Novalus.shop or call +44 7771 975801.